Privacy Policy

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Overview

This Privacy Policy describes how and when Zero Emission Vehicles Limited (ZEV) collects, uses, and shares information when you purchase an item, contact or otherwise use ZEV services.

Information Collected

ZEV will collect information to enable us to fulfil your order. This may include, name, email address, postal address, and the details of the products that you are ordering.

Why ZEV needs your information & how it's used

We rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide our services, such as order fulfilment, to settle disputes and to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary, to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests  are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in legitimate interest to improve our services.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

• Service  providers. We engage certain trusted third parties to perform functions and provide services to our business, such as logistics and delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If ZEV is sold or merged we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

ZEV will retain your personal information only for as long as necessary to provide you with the services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for 2 years or the length of warranty whichever is longer.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases as described below:

• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us on info@zevltd.com
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact ZEV 

For purposes of EU data protection law, ZEV is the data controller of your personal information. If you have any questions or concerns, you may contact us at info@zevltd.com